FAQ

Please take a look at our FAQs. These should help you find the additional information you require. if you can't find the answer to your question, don't hesitate to contact us.

1, Is ray-banukshop.co.uk secure to visit?

Yes, absolutely. Any personal information given to ray-banukshop.co.uk will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any ray-banukshop.co.uk server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

2, How can I know this site is secure?

To assist you in recognizing secure areas of the ray-banukshop.co.uk website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

3, Are your Ray-Ban merchandise authentic?

Our merchandise are not manufactured by the authentic brand companies, but are made with manufacturing facilities that the origin brand companies utilize, such as the durable materials, professional craftsmanship and custom color way. Our replicas do not mean poor quality. They are made following the standard of original ones, almost tells no different to the original ones, and we have an excellent reputation on the Internet for selling sunglasses. You are all satisfied with the quality products from us. If you are not sure of our offers, you can place a sample order to check first.

4, How do I place my order?

It's quite simple really!

1) Browse through the site until you find the item you wish to purchase.

2) Click a product you would like to view in greater detail.

3) Choose your colour and quantity and click 'add to cart'. To add more products select 'continue'.

4) Finally when you have finished proceed to the checkout and follow the quick and simple instructions.

5, How do I use a coupon?

You can enter a coupon code during the first step of the checkout process along with order information. Under 'order information', there is a field to enter a coupon code. Click to deduct the coupon amount from your order total.

Email us if you have any problems using a coupon code. We will help you to retroactively apply codes to orders already placed after we have checked the coupon is valid.

6, What are my payment choices?

At present, we accept Visa online.

7, Can I cancel or make changes to my order?

Only when your order has not been shipped, can you cancel or make changes to your order. Please email us to know whether your order has been shipped out. (Usually your order will be shipped the next day after the payment has gone through.)

8, How can I add items to my order？

If you want to add items to your order, please contact us to stop the shipment of your order first. Place a new order for the items you want to add and email us your new order number. Then we will ship your two orders under one package and refund you one postage. If your order has already been shipped, you will not be able to add items to this order.

9, How do I check my order status?

You can track your order status by signing in and accessing the 'My Account' link from the site header. All orders placed under your username will be visible under the 'My Orders' tab.

10, What if my order never arrived?

Please contact our customer service with your order number and username by email decentoffer@gmail.com. We will investigate into your order and help you to find your order. If it was our mistakes, we will resend your order or give you a refund as you request.

11, How can I look up my order number?

If you aren't able to find your order confirmation email with your order number, you can go to the ‘My Account’ page and click ‘My orders’ to pull up your order information.

If you are unable to pull up your order, email us and let us know the email address and the name you used to place the order and we can locate the order number for you.

12, How much is my shipping?

Currently, we offer FREE SHIPPING on ALL ray ban sunglasses, no matter how many items you purchased per transaction.

13, When will my order be shipped?

Usually, your order will be shipped out next day after the payment has gone through. During the peak periods, please allow 2-3 days for us to process your order and ship it out. It will take 5-7 days before you receive your order.

14, What shipping options do you offer?

We offer EMS and DHL shipping service.

15, Can I track my shipment?

Yes, track your order online with the tracking number and link you will receive from us via email after your order has been shipped.

16, Will my order be charged a customs fee when it was delivered?

Usually, your order will not be charged a customs fee, for it will be stamped as “gifts” or “samples” to avoid a customs fee. In seldom cases, orders from our website may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.